The Boston Globe recently interviewed Dr. Tara Lagu about how doctors and healthcare providers feel about social media and healthcare. As expected, most are fearful of the online review systems and the negative reviews that could come from them. Dr. Lagu believes that patients look beyond one bad review and realize the external situations that come from negative reviews posted online.
What's the next step for social media and healthcare? Reviews of hospitals online. This will allow consumers to become more involved in the healthcare process, letting know external experiences apart from the doctor that will help improve consumers overall experiences when visiting the doctor.