Monday, December 19, 2011

New Study Analyzes Big Pharma's Efforts to Reach the Multicultural Population Online

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A new study released by Global Advertising Strategies (Global) analyzes two prominent trends in today’s healthcare and pharmaceutical marketing: the growing impact of multicultural population segments and their deep utilization of novel digital capacities. The report examines how pharmaceutical companies have capitalized on these trends -- or failed to do so, -- to maximize their revenue-generating potential.

Developed by Global’s market research team, the study analyzes digital behavior patterns and characteristics of the cross-cultural community in the U.S. as they relate to healthcare information, as well as assesses the extent to which major pharmaceutical companies have utilized Internet capacities in their engagement with those audiences.

The study identifies three distinct approaches currently used by pharmaceutical companies to communicate with the multicultural audiences:
  1. Basic availability of downloadable in-language information in a PDF format.
  2. A dedicated microsite designed for a multicultural consumer that contains in-language information.
  3. An interactive, online tool for patients and healthcare providers that ensures better disease awareness and education, drug selection as well as prescription compliance in a culturally-competent manner.
“The differences among major pharmaceutical companies and their means of reaching a multicultural consumer was a startling discovery considering the lucrative opportunity that the U.S. cross-cultural community represents,” said David J. Cortés Reynel, Global’s Multicultural Healthcare Marketing practice leader. “Given the remarkable growth of the multicultural community as evidenced by the 2010 Census figures, the pharmaceutical industry as a whole has yet to realize the full potential of the Internet and mobile technologies in their outreach to those communities.”

Other conclusions indicated use of simple translations of online healthcare information which often fall short of their desired intent. Most pharmaceutical brand marketers and healthcare clinicians are intrigued by cultural/language consumer online strategies, and generally recognize the need to augment their expertise in cross-cultural online marketing in order to fully maximize their revenue-generating potential, but this has yet to translate into widespread and sustained observable action.
The study offers recommendations to attain a sophisticated digital communications platform that would demonstrate a commitment to social responsibility, create an optimal patient experience and, ultimately, serve the needs of patients of all ethnic backgrounds, as well as partially alleviate major bottlenecks in American public health.

For a limited time, the study is available for a free download.  For press inquiries or to learn more about Global Advertising Strategies, please contact Alex Moncion at 212.964.0030 or

Global Advertising Strategies is a sponsor of the 2012 ePharma Summit.  For more in their involvement and the entire program, download the brochure here.  Don't forget, as an ePharma Summit Blog Reader, when you register to join us this February in New York, mention code XP1707BLOG to save an additional 10% off the current rate!

About Global:
Global Advertising Strategies ( ) is a full-service cross-cultural marketing and communications agency headquartered in New York. Its client base consists of some of the world’s leading brands in the lifestyle, travel, entertainment, financial, pharmaceutical, and media industries. Its Cross-Cultural Healthcare Practice cultivates and executes successful campaigns for leading pharmaceutical companies looking to establish and build a brand identity within key cultural communities in the United States.
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