Today's post has been provided by David Perez, founder and CEO, Seamless Medical Systems
“Patient engagement is the blockbuster drug of the century.” -Dr. Farzad Mostashari, National Coordinator for Health IT, U.S. Department of Health and Human Services
Our vision at Seamless Medical Systems is to improve the patient experience by enhancing engagement and health literacy to better patient outcomes. Patient and family engagement is critical to optimizing the healthcare process, reducing costs and improving provider performance.
Today we are experiencing a groundbreaking shift in the healthcare industry. A passive health consumer population is giving way to increasingly activated and networked participants. Patients are better able to take ownership of their health with new tools and technologies. Each individuals’ ability to capitalize on these new tools will depend on their motivation, healthcare literacy, and technology savvy, regardless of whether they are healthy or sick.
There is tremendous research demonstrating the correlation between patient and family engagement and the success metrics of managing patient outcomes and community health. According to a September 2012 study by TelexVox and Kelton, 42 percent of Americans feel they would be more likely to follow their prescribed treatment plans if they received encouragement and coaching from their doctors between visits. Federal and state requirements are responding by including patient engagement as a crucial element. The focus on creating a more activated and engaged patient population is in turn reorienting how the industry is delivering care.
The challenge now is to help patients more actively engage in their own care. We are solely focused on this challenge and have made this our mission. We created a cloud-based patient engagement platform called SNAP® Practice that can either stand alone or integrate to an existing EMR. SNAP Practice begins by engaging a patient or family member when they first enter the provider’s office, starting with registration in the waiting room, delivering health and wellness information, and extending to exam room time with the provider. We believe that by combining social and workflow tools, we have a solution that empowers patients to be more informed and active in their or their loved ones’ care. SNAP Practice supports practice compliance goals, focuses on patient emotional wellbeing and health outcomes.
Everyone wins by adopting a patient-centered care model. All of us are patients, after all. The relationship with our providers is a critical one. When providers are able to motivate individuals to take a proactive role in the management of their own care, the results are visible and measurable. And a satisfied patient drives practice and provider loyalty, a direct result of earned patient trust and comfort. Visit SnapPractice.com to get a glimpse of the 21st Century of patient engagement.
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